FAQs

Absolutely, the site is almost as customisable as a bespoke-made website, so there are a vast amount of easy-to-use, styling options that allow you to control the look and feel or your website.

Yes, you can take online payments using the Stripe payment gateway. Simply sign up for an account, activate it, and enter your API keys into the VB Media Admin Area.

Currently the only payment gateway we support is Stripe.

No, there is no mention of who provides your website or what suppliers you may use.

The great thing about VB Media is that you can import products directly from our integrated suppliers. It’s a simple process where you choose the product, enter your percentage markup and import. You can even go in and change the prices whenever you need to.

We currently have the Route1Print, Tradeprint and Venture Banners product ranges available, and are in the process of bringing in more.

Absolutely not, there is no mention of who provides your website or what you suppliers you may use.

You sure can, after all, it’s your website, you can add whatever products you wish.

No, it works in the same way as any outsourcing — you can choose to fulfil orders in-house if you wish. Should you wish to send them to a supplier, it’s a really easy process.

Yes, you can add as many suppliers as you like, although you will only be able to send orders (or parts of orders) via email to them. You will not be able to import their product range as this is a more complex process.

No, you can sell whatever products you wish.

Yes, you can sell at any price you wish. This includes products that are imported from suppliers where you choose a percentage to mark-up the product by. 

This is so that if a supplier was to increase the price of a product, you would still be profitable.

Unfortunately not, this is due to the fact that suppliers work off of unique identifiers for their products so should an item go to a different supplier, they would not know what the item was.

No, you will receive an automatic email notification. You can then log into the Admin Area to process the order how you wish.

See here for what's included with the different tiers available.

To offer a flat fee it is necessary to offer a consistent service. We therefore limit the amount of time spent on any one site. See out Fair Use Policy for more details.

Yes, you pay the usual monthly subscription fee from the point you sign up. The Set-Up fee is a onetime initial cost.

Yes, this can be taken out at any point. You can start the site set-up yourself. If you then decide, at a later time, the Set-Up Service is for you just contact us.

Payment is made monthly via direct debit.

No, there is no contract length as VB Media is a rolling subscription. We know that a business’s requirements may change and we don’t feel you should be locked into a solution if it is no longer suitable.

Payment is made via direct debit. For subscription based services, we will invoice you on the 2nd of each month. For one off payments we will invoice as and when required. Payment is then taken approximately 3-5 Working Days after via your direct debit mandate.

We only offer monthly installments for our subscriptions. This ensures VB Media is a truly pay-as-you-go service.

Simply let us know via email. You are free to cancel at anytime you wish.

Absolutely not, our revenue comes only from the monthly fee. We don't feel it's right to charge you to sell to your own customers.

Yes, VB Media is a fully hosted solution.

Unfortunately not. VB Media is an off-the-shelf solution and managed as part of our network.

No, VB Media is built completely in-house. this allows us to avoid the vulnerabilities that come without updating WordPress regularly, as well as add-on deprecation.

Very, Server and database access is limited to connections from within a secure firewall, from secured networks, and from a set of allow-listed locations.

Yes, we supply certificates as standard for all sites at no extra cost. Your site will only be accessible via HTTPS.

VB Media is an off-the-shelf product which means that what it can do, it does very well. However, it is built to cater for the largest possible audience, therefore processes cannot be changed on an individual basis. If this is a requirement for you, then we would always suggest looking towards a more bespoke solution.

Our development schedule is fluid to allow our team to shift focus when needed. For example, if we have a bug to fix this will take priority. For this reason it is not possible to accurately estimate how long any particular feature will take to develop.

Passwords are not stored as plain text and no one has visibility or access to the original password string. We store all passwords using cryptographic hashing. We also use a Salting technique to ensure no 2 stored strings are identical

We would love to say yes to this one, but the reality is that it is just a website and all of the same rules of apply. It is the online representation of your business which also allows your customers to purchase from, but it will do nothing without your input and this means marketing - having a website alone is not enough.

Even when traffic is driven to your website, there are no guarantees of sales through it. Customers may still purchase through your existing channels, it’s just that now, you have a much better chance of them seeing products and services that they never even knew you provided.

In the modern era, websites have become vitally important for a business. Customers do a lot of research online and if they cannot find you then your chance for their business decreases.

A website is an important channel for your business, but it is not a replacement for marketing, it’s one of your call to actions.

A sales website is not an investment, it’s a utility. Think of it in terms of a telephone, it is just a channel through which customers and potential customers can see what you do and who you are.

It will not generate an income, that is still down to your marketing practices — a website is a channel which to drive people to.