The following Fair Use Policy (FUP) applies to all website developments / design services provided by Venture Digital Ltd to the Customer.
This FUP must be read in conjunction with our Terms and Conditions.
It is not necessary for any Customer to have signed an acceptance of the FUP for it to apply. If a Customer purchases this product then the Customer will be deemed to have satisfied themselves as to the terms applying and have accepted our Terms and Conditions and this FUP in full.
If you are unsure if any of your requirements may fall outside this FUP then please contact a member of the VB Media team to discuss.
In all circumstances the Customer will provide VB Media with all necessary co-operation, information, data, content and support that may reasonably be required by VB Media for agreed work to be completed. Failure to do so could result in the completion of the service at whatever state it resides at that time. A 3 month grace period will be given where the work can continue. Thereafter, we reserve the right to conclude the work. Under such circumstances no refund will be granted.
The Customer must obtain permission and rights to use any information or files that are copyrighted by a third party. The Customer is further responsible for granting VB Media permission and rights for use of the same and agrees to indemnify and hold harmless VB Media from any and all claims resulting from the Customer's negligence or inability to obtain proper copyright permissions.
Connected Supplier Discounts
Orders sent through VB Media take a supplier less time to process and require little to no human intervention. Discounts are provided as a way to pass on some of this saving and create a mutual benefit. Therefore any user or order creating undue or unnecessary work load, for the supplier, may not qualify for any or all discounts or offers advertised.
Both VB Media and the connected supplier reserve the right to remove any discount or offer without notice, explanation, or recompense.
VB Media cannot accept responsibility for any alterations made by the Client either during or after agreed work has been completed. Such alterations include, but are not limited to additions, modifications or deletions.
Standard Media Delivery
Unless otherwise specified, this Agreement assumes that any text will be provided by the Customer in electronic format (ASCII text files delivered via e-mail) and that all photographs and other graphics will be provided electronically in .gif, .jpeg, .png or .svg format.
Abuse of Staff
Abuse, harassment, or threatening behaviour towards our staff will not be tolerated. In the event that such an issue arises, VB Media reserve the right to cancel your contract with immediate effect and without recompense.
Any data provided must be done so in an agreed structure. VB Media will not be responsible for rearranging, refactoring, transposing or manipulating a customer's data in anyway.
Development and Customisation
We continue to develop our systems and release new features, enhancements and bug fixes. We will, wherever possible, allow customers to suggest new features. Acceptance and development of any suggested features or enhancements is solely at the discretion of VB Media. We will not accept any requested feature that is likely to negatively affect our service or the user experience for other Customers.
As an off-the-shelf product it is not possible to tailor the system to work specifically for one customer.
Set-Up Service Dedicated Time
A small number of users are responsible for generating large volumes of work for our development team, which can impact the service we offer to our other customers. Our FUP is designed to ensure that all of our customers receive a fast and reliable service. As such we must impose the following restrictions:
1. Custom Products, Materials and Categories
Up to 6 hours of time dedicated to setting up a Customers custom / bespoke products, materials and categories as a collective.
2. Custom Pages
Up to 4 hours of time dedicated to setting up a Customers custom / bespoke pages. Including any necessary styling and coding.
3. Cascading Style Sheets (CSS)
Up to 6 hours of time dedicated to setting up Cascading Style Sheets (CSS) to meet the Customers design / requirements.
4. Total dedicated time
Up to 20 hours of time dedicated to setting the entire site including points 1 to 3.